Privacy Policy

Last updated: March 27, 2026

1. Introduction

ExpressDocks ("we," "our," or "us") operates expressdocks.com and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our chat assistant, submit forms, or communicate with us. By using our services, you agree to the terms of this policy.

2. Information We Collect

We may collect the following types of information:

  • Contact Information: Name, email address, phone number, and ZIP code submitted via contact forms, quote requests, or our chat assistant (Wade).
  • Project Information: Dock dimensions, waterfront details, and project specifications you share with us.
  • Usage Data: Pages visited, time on site, browser type, IP address, and referring URLs — collected automatically via cookies and analytics tools.
  • Communications: Records of emails, chat conversations, or other communications you initiate with us.
  • Social Media: If you interact with us on social platforms (Facebook, Instagram, Pinterest, X/Twitter, LinkedIn, Bluesky, Threads, Reddit, Quora, Dev.to, Hashnode), we may receive information consistent with your privacy settings on those platforms.

3. How We Use Your Information

  • Respond to quote requests, inquiries, and customer service needs
  • Prepare and deliver custom dock design proposals and estimates
  • Send follow-up communications related to your inquiry (you may opt out at any time)
  • Improve our website, products, and services
  • Analyze website traffic and user behavior via Google Analytics 4
  • Run targeted advertising via Meta (Facebook/Instagram) Pixel
  • Comply with legal obligations

4. Cookies and Tracking

We use cookies and similar tracking technologies including:

  • Google Analytics 4 (GA4): Tracks website usage and visitor behavior. Data is anonymized. Google Privacy Policy
  • Meta Pixel: Enables Facebook and Instagram advertising retargeting. Meta Privacy Policy
  • Functional cookies: Required for core website functionality.

You may disable cookies in your browser settings. Note that some features may not function properly if cookies are disabled.

5. Third-Party Services

We use the following third-party services that may process your data:

  • Vercel — Website hosting and deployment
  • Anthropic Claude — Powers our Wade chat assistant (conversations are processed via API; we do not share personal data with Anthropic beyond what is submitted in the chat)
  • Resend — Email delivery service
  • Google Analytics 4 — Analytics
  • Meta Pixel — Advertising
  • Pinterest — Social media marketing
  • LinkedIn, X/Twitter, Bluesky, Threads, Reddit, Quora — Social media platforms
  • Square — Payment processing (we do not store payment card information)

6. Data Sharing

We do not sell, rent, or trade your personal information. We may share information with:

  • Service providers listed in Section 5, solely to operate our business
  • Legal authorities if required by law or to protect our rights
  • Successor entities in the event of a business acquisition or merger

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. Lead and quote information is retained for up to 3 years. You may request deletion of your data at any time by contacting us.

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Opt out of marketing communications
  • Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at info@expressdocks.com.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, contact us immediately.

10. Security

We implement reasonable technical and organizational measures to protect your information. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the revised policy.

12. Contact Us

ExpressDocks
651 N Broad St, Middletown, DE 19709
📞 800-370-2285
✉️ info@expressdocks.com