Question 1

What is ExpressDocks?

Accepted Answer

ExpressDocks is a leading manufacturer of premium modular aluminum docks, boathouses, and custom waterfront solutions. We've been building high-quality docks for residential and commercial customers across North America.

Question 2

What types of docks do you make?

Accepted Answer

We manufacture residential docks, commercial marina systems, modular docks, non-modular docks, dock houses (boathouses with rooftop decks), gangways, and complete custom dock solutions tailored to your specific waterfront needs.

Question 3

Do you install the docks?

Accepted Answer

Our docks ship disassembled and palletized — engineered so a small crew can carry sections from the truck to your waterfront and assemble everything with basic hand tools. An impact driver and wrenches is all it takes. No cranes, no barges, no pile drivers. If you prefer, a local contractor can handle it just as easily. Complete photo documentation ships with every dock.

Question 4

What areas do you ship to?

Accepted Answer

We ship throughout North America, including the continental United States, Canada, and select Caribbean locations. Ships to the US, Canada, and Caribbean.

Question 5

How long does it take to get a quote?

Accepted Answer

We provide free custom quotes on all projects. Typical turnaround is 24-48 hours from submission. For urgent requests, contact our team directly at 800-370-2285.

Question 6

How much does a floating dock cost?

Accepted Answer

Pricing varies based on size and configuration. Contact us for a free custom quote within 24 hours.

Question 7

What deposit is required?

Accepted Answer

Deposit requirements vary by project scope. Contact our sales team at 800-370-2285 or info@expressdocks.com for specific details on your project.

Question 8

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, wire transfers, and custom payment arrangements for larger projects. Contact us to discuss your payment preferences.

Question 9

Are there hidden fees?

Accepted Answer

No. Your quote covers everything—materials, construction, and base shipping. We're transparent about costs and will clearly itemize any additional charges before finalizing your order.

Question 10

How do I install my dock?

Accepted Answer

Our docks ship disassembled and palletized for easy handling. Sections are designed to be carried by a small crew from your driveway straight to the waterfront. Assembly uses basic hand tools — most installs are done in a day.

Question 11

Do I need special equipment?

Accepted Answer

Floating docks can be positioned with basic equipment and manpower. Fixed docks may require piling driving equipment, which is typically handled by local contractors. We can recommend qualified installers in your area.

Question 12

Do you offer installation services?

Accepted Answer

Our docks are designed so you don't need one — a few workers and basic hand tools is genuinely all it takes. That said, if you'd rather hand it off, any local contractor can handle it. We're happy to point you in the right direction if needed.

Question 13

How long does installation take?

Accepted Answer

Most installations take 1-3 days for residential docks. Commercial projects may require additional time. Timeline depends on dock size, water conditions, and whether piling installation is needed.

Question 14

What is the frame made of?

Accepted Answer

All ExpressDocks frames are constructed from marine-grade 6061-T6 aluminum, the industry standard for durability and corrosion resistance in saltwater and freshwater environments.

Question 15

What decking options are available?

Accepted Answer

We recommend premium WPC (wood-plastic composite) decking in 6 beautiful colors: Walnut Brown, Natural Cedar, Natural Teak, Driftwood Gray, Charcoal, and Weathered Wood. Trex and other decking materials are available upon request.

Question 16

What are the floats made of?

Accepted Answer

Our floating docks use marine-grade HDPE (high-density polyethylene) flotation blocks. These square black float blocks are UV-resistant, non-absorbent, and built to last 30+ years in water.

Question 17

Is there any steel in the docks?

Accepted Answer

No. ExpressDocks are 100% aluminum construction. There is no steel in our frames, fasteners, or hardware—everything is aluminum or stainless steel for maximum corrosion resistance.

Question 18

How does aluminum compare to wood or fiberglass?

Accepted Answer

Aluminum outperforms wood and fiberglass: it's lighter weight, requires zero maintenance (no staining or sealing), won't rot or delaminate, lasts 50+ years, and can be customized endlessly. Aluminum is the modern choice for serious dock owners.

Question 19

How does shipping work?

Accepted Answer

Docks ship disassembled and palletized via freight carrier to your driveway. We handle all logistics and provide tracking information. Production and shipping typically takes 6-10 weeks from order confirmation.

Question 20

How long is delivery?

Accepted Answer

Standard build time is 6-10 weeks from order confirmation. Express build (65 days) is available for rush projects. Exact timeline depends on current production schedule and customization complexity.

Question 21

Do you ship to Canada?

Accepted Answer

Yes! We ship throughout Canada with custom duty and logistics planning. Contact us for a shipping quote and timeline to your Canadian address.

Question 22

Do you ship internationally?

Accepted Answer

We ship to select Caribbean locations and other international destinations. Contact us with your location to discuss shipping feasibility and costs.

Question 23

What warranty do you offer?

Accepted Answer

ExpressDocks offers a 50-year warranty on residential docks and a 40-year warranty on commercial installations. This covers all aluminum frame components and construction defects.

Question 24

What does the warranty cover?

Accepted Answer

Our warranty covers all frame failures, structural defects, and manufacturing issues. It includes repair or replacement at no cost. The warranty does not cover damage from misuse, improper installation, or acts of nature.

Question 25

What voids the warranty?

Accepted Answer

Warranty is voided if: (1) installation was not performed per our guidelines, (2) modifications were made without authorization, (3) improper maintenance was applied, or (4) damage resulted from accidents or severe weather events beyond normal use.

Question 26

Do you do commercial and marina projects?

Accepted Answer

Absolutely! We specialize in large-scale marina installations, commercial dock systems, and municipal waterfront projects. We've completed 110-slip marinas and docks exceeding 35,000 square feet.

Question 27

What's the largest project you've completed?

Accepted Answer

Our largest completed project was a 110-slip marina installation totaling over 35,000 square feet of dock space. We handle custom engineering for projects of any scale.

Question 28

Do you provide ADA-compliant gangways?

Accepted Answer

Yes. We design and manufacture ADA-compliant accessible gangways and ramps that meet all federal and state accessibility standards. Contact us with your specific ADA requirements.

Frequently Asked Questions

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